Terms & Conditions | diliva! Jamaica
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Terms & Conditions

Customer Care

At diliva!, we value our customers and are committed to providing you with the best possible service. Please read our terms and conditions policy below for information about our customer care:

Communication:

We strive to maintain clear and effective communication with our customers. Our customer service team is available to answer your questions, address your concerns, and provide assistance with your order. We may communicate with you via email, phone, or text message.

Payment:

We accept payment via cash, bank transfers, credit card, debit card, and other forms of online payment.

Privacy:

We respect your privacy and are committed to protecting your personal information. Please read our privacy policy for information about how we collect, use, and disclose your information.

Liability:

We are not liable for any loss, damage, or injury that may occur as a result of your use of our service. You assume all risk associated with the use of our service.

Intellectual Property:

All content on our website, including text, graphics, images, and logos, are the property of diliva! and is protected by copyright law. You may not use, copy, or distribute our content without our written consent.

Changes to Terms and Conditions:

We reserve the right to change our terms and conditions policy at any time. We will notify you of any changes by updating this page.

Governing Law:

These terms and conditions are governed by the laws of Jamaica.

If you have any questions or concerns about our customer care policy, please contact customer support. Thank you for choosing diliva! as your shopping & delivery service. We look forward to serving you again in the future.

 

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Privacy & Safety

At diliva!, we take your privacy seriously and are committed to protecting your personal information. Please read our privacy statement below for information about how we collect, use, and disclose your information:

Information we collect:

For the purpose of delivery, we collect personal information such as your name, address, phone number, and email address when you place an order for our service and for marketing purposes.

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For all digital/CC payments, we do not store your credit card number or associated information. The last 4 digits of your card number plus its expiry date is used for accounting purposes. All other information is securely passed on to NCB/First Atlantic Commerce for payment processing. ​

We may also collect information about your browsing behavior on our website.

Use of information:

We use your personal information to process your orders, communicate with you about your orders, and provide you with marketing materials related to our service. We may also use your information to improve our website and service.

Disclosure of information:

We may disclose your personal information to third-party service providers who assist us with processing orders and delivering to you. We may also disclose your information as required by law or to protect our legal rights.

Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your information, as no system can be completely secure.

Cookies:

We use cookies to track your browsing behavior on our website and to improve your experience on our site. You may choose to disable cookies in your browser settings, although this may affect your ability to use our website.

Children's Privacy:

Our service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

Changes to Privacy Statement:

We reserve the right to change our privacy statement at any time. We will notify you of any changes by updating this page.

If you have any questions or concerns about our privacy statement, please contact customer support. Thank you for choosing diliva! as your shopping & delivery service. We look forward to serving you again in the future.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Offline Payments (Cash)***

  • Bank Transfers

Wholesale Shopping Inquiries

For queries related to larger than normal orders, please contact customer support. 

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